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Site Care: Let A Professional Protect Your Investment

Offering complete site care, security & maintenance for small and medium organizations, which means you can spend more quality time managing what matters.

Regular site care and maintenance are important for the proper function and security of your website and it needs to be maintained on a regular basis. Regular updates of themes, plugins and your WordPress core – as well as regular security checks, optimization and troubleshooting are required. Consider protecting the investment you have made with a professional who knows WordPress inside and out. Choose one of our WordPress Site Care Packages and enjoy peace of mind, knowing that your site is better protected and expertly maintained with Professional Site Care!

Packages are available for every budget and need. The packages below are based on a single standard WordPress installation.

Simple and Flexible Pricing

Choose a plan that fits your needs the best

Pay monthly or yearly. (Pay yearly and get 12 months for the price of 10.)

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* $50 setup fee includes:

    Transfer of entire website to our servers (if you want us to host your site)

  • Any Immediate WordPress, Theme, and Plugin Updates
  • Installation and Setup of Security Software
  • Initial Deep Security and Malware Scan
  • Installation and Setup of Backup Software
  • Performance (Site Speed) Analysis and 1st Optimization
  • Plugin Review
  • Support Setup

NOTE: Our first step is usually to log in to your website as admin (credentials and url are needed) and perform an audit before you commit. We will look for potential problems and conflicts so that they can be addressed up front. In some cases, websites may not have been updated in months and may require some major fixes before upgrading to the latest version of WordPress and before upgrading any applicable plugins. If that is the case, we will provide you an estimate to get things fixed up before beginning with any Site Care (Security & Maintenance) Plan.

F.A.Q’s. – FREQUENTLY ASKED QUESTIONS

How often do you run updates
Standard theme, plugin, and WordPress core updates are run once per month. If there is an important update to prevent security issues, we will get to those right away. Often there is a week or two wait before manually implementing major WordPress or Theme updates so that all the bugs get ironed out first. (These depend on whether your site is set up for ‘automatic’ updates or not.) Depending on the package you have chosen site backups are usually done either monthly or twice-per-month.
Do you offer 24/7 support?
No – 24/7 support is not offered. Support hours are 9AM – 5PM Ontario time, Monday through Friday with the exception of when away on holiday and Major Canadian Holidays.
Only 30 minutes of SEO and Speed Optimization?
You need to realize that is the normal ‘monthly’ figure here. Most clients cannot afford to invest thousands of dollars up-front for SEO and Speed Optimization services. So it was decided to help with these areas by offering incremental services. Every month one important element is worked on at a time. So over time you site speed and SEO will improve without the need for an astronomical up-front investment.
Can I bank hours and roll them over?
Unfortunately no. Your development time cannot be banked or saved-up. They are used for development and maintenance each month.
What do you need to set up site care on my site?
When you sign up for a Site Care Plan, we ask for WordPress admin access information. This helps to connect to your site in order to install the plugins for security, backups, etc. Your credentials will be kept confidential. If you decide you want to move to our hosting, we will contact you.
I still have questions ...
Not a problem. Just contact us with any questions or comments you may have. We’ll get back to you as soon as possible.
What if a plugin is not supported now?
Unsupported or orphaned plugins will still monitored for issues. If they don’t present any issues in the way things are working – or in the way your site is performing – they can stay on the site. However there are times when plugins are encountered that present performance or security issues. In these cases more up-to-date alternatives will be suggested.
What if an update breaks my site?
WordPress and plugins are frequently updated and sometimes cause a conflict. Your site will be rolled-back to the last backup state where it was working. From there, you’ll be notified of any issues. The majority of issues are addressed free of cost. However, custom plugins, issues introduced by users, or issues that may be especially time-consuming may be billable. If that is the case you will be notified up front before any work is done that would involve extra charges.
What if I haven't updated anything in months?
An audit of your site will be done and potential problems and conflicts will be looked for so they can be addressed at the beginning. In the case of a website that hasn’t been updated in months it may require some major fixes before upgrading to the latest version of WordPress and all the applicable plugins. You will provided with a report and an estimate for getting things fixed up first – before you commit to a maintenance plan.
What if it's already broken? Can you fix it?
Most of the time it can be fixed. After taking a good look at your site to see what may be wrong you will be given an estimate for the work involved and how long it should take to fix.
What are your Hourly rates?

In addition to the ongoing maintenance provided through one of our Site Care Plans, we also offer development support through Bulk Hours. Bulk Hours are development hours that can be pre-purchased for website enhancements, to troubleshoot and resolve issues, or for technical consultation.

  • 1 Hour: $100
  • 5 Hours: $475 (5% off – $95 per hour)
  • 10 Hours: $900 (10% off – $90 per hour)
  • 20 Hours: $1,600 (20% off – $80 per hour)
Can I hire you to do more than just site care?

We are available for different levels of need such as:

  • Design and development of a complete website from scratch
  • Redesigning a current website
  • Responsive design for smartphones and tablets
  • Update content as needed
  • Add functionality to a current WordPress website
  • and more . . .

Why Do You Need A Security & Maintenance Provider?

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WORDPRESS WILL CONTINUE TO EVOLVE

The people at WordPress have made it clear that they will continue to focus on making WP better. That’s great news! But it also means more updates coming regularly (as well as potential bugs, conflicts and plugin hassles). So you need to protect the investment you have made in your website.
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SECURITY

round-lock-2Most hackers exploit websites by taking advantage of vulnerabilities in out-dated themes, plugins, or an outdated WordPress installation. By keeping it up to date and with a few extra security measures the risk of your website being compromised can be greatly reduced.

 

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PERFORMANCE

speed-2Is your website is running slow? A slow site can cause people to leave rather than stick around to view it. A slow site can even reduce your search engine rankings and lose you visitors. Outdated or unsupported plugins can also play a major role in limiting your website’s performance.
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SAVINGS

savings3You have a business to run and a job to do. You may not need to add another time-consuming job as well. Trying to keep your website up to date and running smoothly can take a huge amount of time and effort.  I can help you maintain your website and reduce the chances of your site being down or needing major repairs.

I THINK I’VE BEEN HACKED! – WHAT CAN I DO

  • If you have an emergency you can notify me of the problem by email and I will respond as soon as I am able.
  • If you do not have a current security and maintenance package your request will come into my queue and I will do a quick assessment and make recommendations for the next best steps on a per-half-hour basis.
  • Express help ‘may’ be available and payment is the premium after-hours rate of $100/hour.
  • What you cannot do is jump to the head of the line and put other projects behind. That is what security and maintenance packages are designed to prevent.